Refund policy

RETURNS

You have 30 days from the day your order arrives to request a return. To be eligible, the item must be in the same condition you received it, unworn and unused, with tags and original packaging, and you'll need your order number or proof of purchase.

To start a return, email us at egfsserious@gmail.com with your order number. If the item arrived damaged, include a photo. We'll reply with instructions on where to send it. Items sent back without requesting a return first can't be accepted.

ITEMS WE CAN'T ACCEPT BACK

For health and hygiene reasons we can't accept returns on opened or unsealed fragrance, opened skincare, tongue scrapers, teeth whitening pens or whitening kits. This does not affect your rights if one of these items arrives damaged, faulty or is not what you ordered.

DAMAGED, FAULTY OR WRONG ITEMS

Please check your order as soon as it arrives. If anything is damaged, faulty or isn't what you ordered, contact us within 7 days of delivery with photos and we'll replace it or refund you in full at no cost to you.

RETURN SHIPPING

If an item is damaged, faulty or we sent the wrong thing, we cover return shipping. For a change of mind, return shipping is at your own cost and original shipping charges are not refunded.

CANCELLATIONS

You can cancel an order for a full refund at any time before it ships. Once an order has shipped it can't be cancelled, but you can still return it under the terms above.

LATE OR MISSING ORDERS

Our items are shipped from our overseas fulfilment partners. Standard delivery takes 14 to 28 business days and expedited delivery takes 10 to 16 business days after processing. If your order hasn't arrived within 30 business days of the shipping confirmation, contact us and we will refund or resend it.

REFUNDS

Once we receive and inspect your return we'll email you to let you know whether it was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few more days to post it. If more than 15 business days have passed since we approved your refund, please email us at egfsserious@gmail.com.

CONTACT

Questions about returns or refunds: egfsserious@gmail.com, or use the Contact page on tooken.store. We aim to reply within 2 business days.